The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

The Franchising Dilemma in the Express Delivery Industry: Impact on Service Quality and Company Survival

With the rapid growth of e-commerce, the express industry faces numerous challenges, particularly regarding service quality issues stemming from the franchise model. Consumers frequently experience delays, misdeliveries, and lost packages, with many express deliveries being returned due to the closure of regional outlets. While the franchise system has promoted industry development, it has also led to service disruptions as franchisees prioritize their own interests. Moving forward, the express industry needs to transition towards a self-operated model to enhance service quality and overall efficiency.

07/21/2025 Logistics
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Retailers Boost Profits by Optimizing Reverse Logistics

Retailers Boost Profits by Optimizing Reverse Logistics

Reverse logistics is a crucial component of the e-commerce era. Effectively managing return processes not only reduces costs but also enhances customer satisfaction and brand value. By utilizing data analysis, optimizing systems, and implementing sustainable strategies, companies can transform returns into a competitive advantage and gain market share.

08/04/2025 Logistics Industry Insights
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Improved Export Standards for Agricultural Products in Zhenhai A Key Role for New Customs Service Model

Improved Export Standards for Agricultural Products in Zhenhai A Key Role for New Customs Service Model

Zhenhai's agricultural product exports have seen significant growth supported by efficient customs services. By establishing liaisons and offering one-on-one guidance, customs helped companies enhance management and ensure product quality. Additionally, timely information support has provided businesses with the means to navigate international trade regulations, boosting export performance.

07/23/2025 Logistics
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618 Shopping Festival Triggers Logistics Service Transformation New Strategies Enhance Competitiveness in the Express Delivery Industry

618 Shopping Festival Triggers Logistics Service Transformation New Strategies Enhance Competitiveness in the Express Delivery Industry

The 618 shopping festival has triggered a shift in logistics services from a focus on efficiency to layered value creation. Companies enhance their competitiveness by offering personalized, scenario-based, and value-added services, promoting a fast and flexible delivery experience. In the future, logistics will pay more attention to the genuine needs of consumers, redefining the relationship between people and goods.

05/23/2025 Logistics
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Efficient Package Tracking and Delivery Guide

Efficient Package Tracking and Delivery Guide

This article provides a practical guide on package tracking and delivery, including formats for tracking numbers, methods for handling delays and lost packages, and recommendations for adjusting deliveries. Additionally, it discusses the retention period for packages at pickup points and the return process, helping readers manage package delivery and returns more effectively.

07/17/2025 Logistics Encyclopedia
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Five Common HS Declaration Errors and Compliance Reporting Guidelines

Five Common HS Declaration Errors and Compliance Reporting Guidelines

This article analyzes five common instances of HS declaration irregularities, detailing specific manifestations of the issues and their resulting consequences. By correctly understanding and filling out the declaration elements, unnecessary order returns can be avoided, thereby enhancing clearance efficiency. The article emphasizes the importance of completeness and accuracy of information in international trade.

07/28/2025 Customs Knowledge
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Guangdongs Ecommerce Policies Boost Crossborder Seller Opportunities

Guangdongs Ecommerce Policies Boost Crossborder Seller Opportunities

Recently, Guangdong Province launched several policies to support cross-border e-commerce. These initiatives include eliminating the registration requirement for overseas warehouse companies, simplifying document declarations, enhancing the efficiency of LCL shipments, and promoting returns across regions, making it easier and more efficient for cross-border e-commerce sellers to conduct their business.

08/04/2025 Logistics
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